1. Payment Methods

WIGMAN uses third-party payment service. You can make your payment by credit card, ATM transfer, or convenience store payment code. 

2. Shipping & Delivery Methods

⌳ Available delivery methods: SF Express / Convenience store pickup without payment

SF Express: After your order is shipped, home delivery usually takes about 1–3 days. A shipping notification SMS will be sent on the day of dispatch, so please pay attention to phone notifications. If you are not available to receive the package, you may coordinate the delivery time with the driver.

Convenience Store Pickup Without Payment: After your order is shipped, it usually takes about 1–3 days to arrive at your selected 7-Eleven or FamilyMart store. SMS notifications will be sent when the package is shipped and when it arrives at the store, so please keep an eye on your phone messages.

Shipping Time: WIGMAN wigs andtoupees are handmade by skilled craftsmen at the factory. The production period takes approximately3 to 4 weeks,and orderswill be shipped within about one month from the order date.If shipping is temporarily suspended due to special circumstances, an announcement will be made on the official website and official Instagram.

Shipping Schedule: Orders will be shipped within about one month from the order date and dispatched in order based on the order sequence.

For SF Express delivery, please pay attention to calls from the delivery driver.

For convenience store pickup, a shipping notification SMS will be sent after the package is dispatched.

⌳ 小提醒：為保障您的權益，請勿無故拒收、未取貨，避免成為型格玩家WIGMAN、順豐物流、超商之黑名單。

 

3. Customer Service Contact Information / Hours

Service time : Monday ~ Saturday AM 10:30～20：30
Official LINE Account：@898pikml
Email：info@wigmanshop.com
Please note: Cancellation and exchange inquiries are not accepted on Sundays or national holidays.
※Our customer service team will reply to messages in order. If there is a high volume of messages on the day after a holiday, please kindly wait patiently. We will get back to you as soon as possible!

4. Returns & Exchanges
⌳Customers who purchase from the official website are entitled to a seven-day appreciation period in accordance with Article 19 of Taiwan’s Consumer Protection Act. Please note that this is not a trial period.
⌳Once wigs or toupees have been opened, returns will not be accepted for reasons based on personal preference or subjective dissatisfaction.
⌳ When opening your package, please record a video and take photos throughout the entire process. This will help provide evidence in case of product defects, damage during delivery, or discrepancies with your order, ensuring the rights of both parties are protected.
⌳Please message our official LINE account within the seven-day appreciation period.Please provide your phone number, name, order number, photos, and video recording.After we confirm the condition of the product, we will provide further assistance. Please note that requests submitted after this period cannot be processed. Thank you for your understanding.

⌳ If you need to return or exchange a product, please first contact our customer service through the official LINE account. The request must be made within the seven-day appreciation period, which starts from the day after you receive the product. The product must remain brand new and unused.The product must be unopened andunwashed.

⌳ Please note: Returns cannot be processed under the following circumstances. Kindly review the conditions carefully to avoid affecting your rights.

• • Returns cannot be processed after the seven-day appreciation period has expired.
  • 已拆封、已使用、已戴上、已下水 的商品
  • Personal preference or subjective reasons, such as disliking the hair color or hairstyle, or feeling that the product does not match your expectations.
  • Personal intimate items, such as wigs, underwear, and socks.

⌳ Important Notes for Returns

退貨時請將產品本身、吊牌、配件、實物贈品、以及產品包裝盒（不包快遞袋）一起退回，退貨運費自行承擔。

⌳ Refund Process

1. Message our official LINE account and provide your name, phone number, order number, and photos and video of the product.我們必須先與您「確認商品現況」

2. After confirming the condition of the product, we will assist you with the following return or exchange process.

⌳ 統一於收到商品後的14天內退款，退款後就不另行通知!

⌳ If you apply for a partial return or refund, and the remaining order amount no longer meets the requirements of the original promotion, the original promotional offer will no longer apply. Examples include free shipping over a certain amount, gifts with purchase, bundle discounts, and other promotional offers.